Refund policy

We want you to shop with complete confidence. Our return and refund policy applies exclusively to breakable or damaged products. If you have received an item that is broken, cracked, shattered, or physically damaged upon delivery, you are eligible to request a return or refund within 7 days of receiving your order. To initiate a return, please contact our support team within this 7-day window with clear photographs or a video of the damaged product as proof. Once the claim is verified, we will process your refund or arrange a replacement as soon as possible.

Please note that returns will not be accepted for products that are in working condition, have been used, or where damage has occurred after delivery due to mishandling by the customer. Non-breakable items are strictly not eligible for return or refund under any circumstances.

We appreciate your understanding and thank you for shopping with us.